Services and Customer Care Guarantee

Services  

Our truck goes directly to your site and provides complete document/information obliteration before it leaves your facility.  Our courteous, uniformed professionals retrieve the information from anywhere in your facility and bring it to the truck for immediate destruction.  No sorting of paper, removal of paper clips, binder clips, staples, rubber bands, etc., is necessary.  After the shredding is complete, you are given a Certificate of Destruction and we remove all shredded material for recycling.  One of your employees may be present to witness the document destruction if so desired.

We offer two types of services that can be combined and tailored to suit your needs.

Scheduled shredding.  Locked security containers are placed at your location free of charge. You choose the size and style of containers to best suit your work environment and paper flow.  These containers are equipped with one-way slots that allow employees to insert documents but not remove them.  These documents remain safe and secure until we come to shred them.  Shredding can be scheduled weekly, monthly, semi-monthly, etc., to suit your paper flow requirements. No presorting of paper is necessary nor do you need to remove paper clips, staples, binder clips, etc.

One-time shredding.   We destroy information that as been collected or archived over a period of time. Our courteous, uniformed professionals retrieve the material, usually stored in archival or banker boxes, from anywhere in your facility (basement, attic, etc.) and bring it to the truck for immediate destruction.  Upon completion a Certificate of Destruction is presented to you. 

   
  You will be giving someone in need a chance
By doing business with Metro Shredding, you are responsible for giving a special needs person a chance:  a chance to build self-confidence and find a productive role in the community.

 

 
 
 
 

Five customer-care principles
1.      Give customers a  choice.
2.     
Personalize every customer
        interaction.

3.     
Know our customers.
4.     
Empower employees to deliver
       GREAT service.

5.     
Deliver value that is meaningful
        in each and every customer
     interaction.

 
 

Our Customer Care Guarantee   

One of our top priorities is customer care.  We want your business now and in the future.  We believe that by taking good care of our customers, they will take care of us.  Customers are loyal to companies that deliver value and meet/exceed their expectations.  With Metro Shredding, your satisfaction is guaranteed. 

We have five customer-care principles:                     

1.      Give customers a choice – each customer has their own unique set of needs.  We tailor our services to meet their requirements.

2.      Personalize every customer interaction – every interaction is personalized so that each customer is treated like they are the only customer.

3.      Know our customers – by knowing our customers, we can better meet their expectations and provide superior services that will grow with the customer.

4.      Empower employees to deliver GREAT service – our employees are the cornerstone of our company and they are empowered to provide the best service possible.

5.      Deliver value that is meaningful in each and every customer interaction – giving our customers peace of mind that their sensitive documents are completely destroyed while giving them the opportunity to support their community delivers value that is meaningful and true.

 
Contact Information

68-70 Tuers Avenue
Jersey City, NJ  07306
Phone:  866-324-3337
E-mail: info@metroshredding.com

 

A Member of the Hudson Community Enterprises' Family of Social Ventures

"We are
proud to be
Metro Shredding’s
first customer.”
— Paul Pantozzi
President, Provident Bank

 

“PSE&G prides itself on being an active member of the community and we are delighted to have the opportunity to help bring to life an endeavor that has such far reaching benefits.”
— Richard F. Dwyer, PSE&G public affairs manager.