FAQs

  Who is Metro Shredding?

  Are people with special needs able to do the job to my satisfaction?

  Why is shredding important?

  What are the main reasons companies are destroying and/or keeping tighter controls on information (HIPAA and Gramm Leach Bliley)?  

  What kinds of organizations are impacted by HIPAA and the GLB?

  Why should stored records be destroyed on a regular basis?

  Why can’t I just throw the records away in a trashcan or dumpster?

  Couldn't my own employees shred my documents?

  What kinds of documents are usually shredded?

  Does Metro Shredding supply locked containers to store my material in until I am ready for a pickup?   

  What if I only need to use shredding services one time?

  What happens to the material after it is destroyed?

  Do I have to remove rubber bands, staples, paper clips or other types of paper fasteners?  

  How is the pricing for a one-time project different from the pricing for scheduled pick-ups?  

  How do I contact you?

 

Who is Metro Shredding? (back to top)

Metro Shredding is member of Hudson Community Enterprise’s family of social ventures.  It is a non-profit, mobile shredding company dedicated to providing members of the community with special needs the opportunity to increase self-esteem and self-reliance while gaining valuable work experience.  It offers secure and reliable mobile shredding services on a scheduled or one-time basis in the Hudson County area. Make no mistake, Metro’s employees provide dependable and thorough services. To them, this job is more than just a paycheck.   Metro gladly invites you to compare it to its competition. Most importantly, all of Metro Shredding's profits go back to the community by funding Hudson Community Enterprise’s (Metro’s parent company) vocational and job preparation programs.

By doing business with Metro, you will be contributing to your community in a meaningful and real way.

Are people with special needs able to do the job to my satisfaction? (back to top)

Absolutely.  According to the National Organization on Disability:

1.      People with disabilities have equal or higher job performance ratings, higher retention rates and lower absenteeism. 

2.      People with disabilities are better educated than ever, and are proven to have met and/or exceeded challenges.

3.      People with disabilities are motivated by the desire to give something back, and opportunities for personal growth, job flexibility and social inclusion.

Why is shredding important? (back to top)

All organizations discard information that is confidential to the operation of the organization, to its customers and/or to its employees. This includes customer lists, price lists, sales information, bids, letters, memos and more. All of these contain information that would interest any competitor. In addition, many companies have a policy that stipulates that when a document reaches a certain age, all duplicates be destroyed except one. This reduces information leaks and storage costs.

Safeguards are necessary to keep this information secure so it doesn’t end up in the wrong hands.  Needless to say, in the wrong hands, sensitive information can wreak havoc.  Identity theft, corporate espionage, etc., have become serious concerns.  Any organization that does not have safety measures in place (such as shredding services) exposes itself to the risk of criminal and civil prosecution, as well as the costly loss of business.

What are the main reasons companies are destroying and/or keeping tighter controls on information (HIPAA and Gramm Leach Bliley)? (back to top)

The major reasons are security and privacy:  corporate security, individual privacy, etc.  Today, many organizations are required to comply with new legislation effecting healthcare and financial institutions.  These are the Health Insurance Portability and Accountability Act (HIPAA) and the Gramm Leach Bliley Act (GLB) respectively.  Even if organizations are not required to comply with this legislation, they are increasingly concerned about protecting sensitive information and the legal ramifications if the do not.

HIPAA was passed in 1996.  It defines requirements for access to and storing of patient information.  It is designed to protect confidential information through improved security standards and federal legislation. Health plan and healthcare providers were required to be in compliance by April 14, 2003.  For more information, go online to http://www.hhs.gov/ocr/hipaa.

The GLB Act was signed in 1999 and ensures that “financial institutions” respect the privacy of their customers and protect the security and confidentiality of consumer financial information (nonpublic personal information) collected when an individual

obtains a “financial product or service.”  The FTC chose to retain a broad definition of “financial institution,” “nonpublic personal information,” and “financial product or service.”  For example, the definition of financial institution encompasses retail sellers of goods if they assist consumers in obtaining credit or extend credit themselves (automobile dealerships for example). Financial institutions were required to be in compliance by July 1, 2001.  For more information, go online to http://www.senate.gov/~banking/conf/  or http://www.sec.gov/rules/final/34-42974.htm.

What kinds of organizations are impacted by HIPAA and the GLB? (back to top)

As required by Congress, HIPAA effects health plans, healthcare clearinghouses, doctors, hospitals, nursing homes, all of which maintain health information pertaining to individuals.  The GLB Act effects financial institutions including banks, credit unions, securities brokers, real estate appraisers, insurance companies, automobile leasing companies, companies that operate travel agencies in connection with financial services, retailers that issue their own credit cards directly to consumers, and any other entity that is “significantly involved in financial activities.”

Why should stored records be destroyed on a regular basis? (back to top)

Each organization must be knowledgeable about its legal responsibilities. They must also ascertain how long information is useful to them. For many governmental organizations, a record retention schedule must be followed.  All of these factors determine the length of time records should be kept and on what basis records should be destroyed.

Today, many organizations are hiring records managers to direct the sticky issue of record maintenance, privacy, and the associated legal issues.  These managers are responsible for implementing comprehensive records management/privacy procedures that adhere to all legal requirements for privacy.  This reduces their risk considerably.  As part of their program, records managers are establishing document destruction schedules.  They know that from a risk management perspective, the only safe method of discarding stored records is to destroy them by a method that ensures the complete obliteration of information (shredding). Documenting the exact date that a record is destroyed is also a recommended legal precaution.

Metro Shredding will only shred documents that have reached the expiration period as stipulated by the organization’s records management policy.

Why can’t I just throw the records away in a trashcan or dumpster?  (back to top)

Dumpster diving has practically become a pastime for those in the business of identity theft and corporate espionage. Your records will no doubt provide material from which these thieves can extract great value. Your potential exposure is great, from a legal point of view (if you are required to comply with HIPAA or GLB) and from an operational point of view.  The only way to minimize your risk is to securely collect and obliterate the records…to shred them.

Couldn't my own employees shred my documents? (back to top)

Could they? Yes.  Should they? No. Sensitive material such as payroll information, employee information and legal information should not be entrusted to employees to destroy.  In addition, standard office shredders do not have the capacity to shred substantial amounts of paper and other material.  They average about 10 documents at a time and all paper clips, binder clips, rubber bands, etc. must be removed. What’s more, they constantly jam. Our shredder is 30-50 times faster. In a nutshell, legal liability, security, privacy issues, employee theft, identity theft, corporate and industrial espionage and the costs associated with running your own shredding operation make it risky. Since the objective of shredding information is to reduce risk, it just does not make sense to do it in-house.  

What kinds of documents are usually shredded? (back to top)

Accounts Receivable
Accounts Payable
Bookkeeping Records
Employee Information
Employment Applications
Employee Evaluations
Customer Lists
Competitive Information
Bank Information
Blueprints
Budgets
Access Codes
Cancelled Checks
Blank Checks
Documentation
Social Security Numbers
Plans
Contracts
Credit Card Information
Financial Records
Bids
RFPs
Sales Presentations
Strategy Documents
Income Tax Records
Insurance Records
Inventory Lists
Investment Information
Invoice
Ledgers
Legal Papers
Market Studies
Medial Records
Payroll Records
Personal Bills
Financial Statements
Personnel Files
Pricing Strategies
Proposals
Company Literature
Memos
Research and Development Documentation
Social Security Numbers
Telephone Card Numbers
Expense Reports
Outdated Business Records
Technical Documentation

Does Metro Shredding supply locked containers to store my material in until I am ready for a pickup?  (back to top)

Yes. We have several containers from which you can choose. All of them are secure and have an opening to deposit material.

What if I only need to use shredding services one time? (back to top)

Metro Shredding can help you if you need a one-time service or we can put you on a daily, weekly, semi-monthly, monthly or bi-monthly schedule.

What happens to the material after it is destroyed? (back to top)

The paper that is destroyed is sent to a recycling plant or paper mill.

Do I have to remove rubber bands, staples, paper clips or other types of paper fasteners? (back to top)

No.

How is the pricing for a one-time project different from the pricing for scheduled pick-ups? (back to top)

Metro Shredding charges an hourly rate for both one-time service and scheduled pick-ups.  Discounts are given for increased number of scheduled pick-ups.

For some projects, a time study on a representative sampling is conducted to more accurately determine the scope of a project.  Once the time study is complete, a proposal is created and submitted to the customer.

How do I contact you? (back to top)

Call us or e-mail us, whichever is more convenient for you.  Our phone number is 866-324-3337 and our e-mail address is info@metroshredding.com.

Contact Information

68-70 Tuers Avenue
Jersey City, NJ  07306
Phone:  866-324-3337
E-mail: info@metroshredding.com

 

A Member of the Hudson Community Enterprises' Family of Social Ventures

The Natural
Next Step

“Metro Shredding represents an important step for Hudson Community Enterprises in building a family of small enterprises that will enable our special needs clients to become more self-sufficient and live fuller lives,” said Maureen Walliser, president of Hudson Community Enterprises.